退款政策

 

Please follow these steps in order for us to help you ensure that your issue is resolved as efficiently as possible.

 

1. Report Submission Timeline:

• Reports must be submitted within 14 days of the order being delivered.

 

2. Provide Order Information:

• Include your order number when submitting your report.

 

3. Indicate the Problem:

• Clearly specify the issue with your order (e.g., damaged item, missing item, wrong item delivered).

 

4. For Damaged Item:

• Material Evidence: Provide clear photos and videos of the damaged item and its packaging. Share images from different angles to show any defects.
• Unboxing Video: If possible, include a video of the shipment box while unboxing to capture any damage that may have occurred during shipping.

 

5. For Discrepancy:

• Side-by-Side Comparison: Share an image of the product you received next to the product advertised, highlighting the discrepancy.

 

6. For Missing Items:

• Confirmation: Confirm that you did not receive the item. Check with neighbours or building management if the package was marked as delivered.
• Investigation: We will investigate by tracking the package and may contact the shipping carrier to determine if the package was lost in transit.

 

7. Processing of Refunds or Replacements:

• Once the issue is confirmed, we aim to process refunds or replacements quickly. Refunds typically take 7-10 working days to appear in your PayPal balance or credit card account. However, for some banks, it may reflect on your next monthly statement.

 

8. Refund Method:

• Refunds are generally issued to the original form of payment. In exceptional cases, store credit or a replacement may be offered.

 

9. How to Reach Us:

• Email: Use the CONTACT US page on our website.
• WhatsApp: You can also reach out to us via WhatsApp for quicker assistance.

 

10. Right to Accept or Reject Claims:

• We reserve the right to accept or reject any report of damage, discrepancy, or missing items, particularly if there is suspicion of fraudulent activity.